ABOUT BOVER

PRODUCTS & MATERIALS

Q: What products does BOVER offer?

A:Our collection features a range of stylish pet apparel, including jackets, hoodies, bandanas, and seasonal items. We also offer a selection of matching accessories, such as leashes and collars, designed with the same attention to detail.

Q: What materials are used in BOVER products?

A: We prioritize high-quality, durable, and pet-friendly materials. Our collections may include:

  • Natural Fibers: Wool blends, cotton, and linen for comfort and breathability.
  • Technical Fabrics: Advanced sun-protection (UPF) materials for outdoor safety.
  • Premium Accents: Genuine leather trims, sturdy hardware, and soft, hypoallergenic linings.
    Specific material compositions are listed on each product page.

Q: Are BOVER products handmade?

A:Yes, many of our products feature significant handmade elements, especially our leather goods and intricate apparel items. This approach ensures superior quality control and allows for the unique character that only artisan craftsmanship can provide.

SIZING & ORDERS

Q: How do I choose the right size for my pet?

A: The most accurate way to find the perfect fit is to measure your pet and compare it to our detailed size chart available on each product page.

  • Neck: Measure around the neck where the collar sits.
  • Chest: Measure the widest part of the rib cage, just behind the front legs.
  • Back Length: Measure from the base of the neck to the base of the tail.
    Our sizes typically range from XS (for very small breeds) to XL (for larger breeds).

Q: Do you offer custom or personalized orders?

A:Yes, we offer customization on select products! This may include monogramming on collars or custom sizing on certain apparel items. Please contact our customer service team atsupport@thebover.comto discuss possibilities and pricing.

Q: How do I place an order?

A:Simply browse our collection, select your desired items and sizes, and add them to your cart. Proceed to our secure checkout to enter your shipping information and payment details.

SHIPPING & DELIVERY

Q: Where do you ship to?

We offer worldwide shipping. Please check our Shipping Policy page for the most updated list of destinations and detailed rates.

Q: How long will it take to receive my order?

A:

  • Processing Time: Please allow 1-3 business days for us to carefully prepare your order.
  • Shipping Time: Standard shipping typically takes 3-7 business days after processing, depending on your location.
    You will receive a tracking number via email once your order ships.

RETURNS & EXCHANGES

Q: What is your return policy?

A: We want you to be completely happy with your purchase. We accept returns and exchanges for unused, unwashed items in their original packaging within 7 days of delivery. Customized or personalized items are final sale and cannot be returned or exchanged unless they are defective.

Q: My item arrived defective or incorrect. What should I do?

A：We sincerely apologize for any inconvenience. Please contact us atsupport@thebover.comwithin 7 days of receiving your order, and provide your order number along with photos of the issue. We will be happy to resolve the matter for you by sending a replacement or processing a full refund.

CARE & MAINTENANCE

Q: How should I care for my BOVER apparel?

A: Care instructions vary by material. Please always check the specific care label attached to your garment. Generally, we recommend:

  • Machine Washable items: Use a gentle, cold-water cycle and mild detergent. Tumble dry on low or air dry to preserve shape and quality.
  • Wool or Delicate Blends: Hand wash in cold water and lay flat to dry.
  • Leather Accessories: Wipe with a soft, damp cloth and condition occasionally to maintain suppleness.

CONTACT

Q: How can I contact BOVER customer service?

A:We'd love to hear from you! For any questions not answered here, please email us atsupport@thebover.com. Our team strives to respond to all inquiries within 24-48 business hours.