A:Our collection features a range of stylish pet apparel, including jackets, hoodies, bandanas, and seasonal items. We also offer a selection of matching accessories, such as leashes and collars, designed with the same attention to detail.

A: We prioritize high-quality, durable, and pet-friendly materials. Our collections may include:

• Natural Fibers: Wool blends, cotton, and linen for comfort and breathability.
• Technical Fabrics: Advanced sun-protection (UPF) materials for outdoor safety.
• Premium Accents: Genuine leather trims, sturdy hardware, and soft, hypoallergenic linings.
  Specific material compositions are listed on each product page.

A:Yes, many of our products feature significant handmade elements, especially our leather goods and intricate apparel items. This approach ensures superior quality control and allows for the unique character that only artisan craftsmanship can provide.

A: The most accurate way to find the perfect fit is to measure your pet and compare it to our detailed size chart available on each product page.

• Neck: Measure around the neck where the collar sits.
• Chest: Measure the widest part of the rib cage, just behind the front legs.
• Back Length: Measure from the base of the neck to the base of the tail.
  Our sizes typically range from XS (for very small breeds) to XL (for larger breeds).

A:Yes, we offer customization on select products! This may include monogramming on collars or custom sizing on certain apparel items. Please contact our customer service team at support@thebover.com to discuss possibilities and pricing.

A:Simply browse our collection, select your desired items and sizes, and add them to your cart. Proceed to our secure checkout to enter your shipping information and payment details.

We provide shipping to a wide range of countries across North America, Europe, Asia, and Australia. Please check our Shipping Policy page for the most updated list of destinations and detailed rates.

A:

• Processing Time: Please allow 2-5 business days for us to carefully prepare your order.
• Shipping Time: Standard shipping typically takes 5-12 business days after processing, depending on your location.
  You will receive a tracking number via email once your order ships.

• Applicability: Exchanges are offered for size-related issues only.
• Item Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
• Time Limit: You must contact us within 7 days of receiving your order.
• Shipping Cost: We offer free shipping for the exchanged item, but you are responsible for the cost of returning the original item to us (shipped to USA). We recommend using a trackable shipping method.
• Due to their personalized nature, customized products (such as dog collars) cannot be returned or exchanged unless there is a quality-related defect.

• Applicability: Items must be unworn, in their original condition, including all packaging and tags. Customized products (e.g., dog collars) are final sale and cannot be returned.
• Time Limit: Returns must be initiated within 7 days of the delivery date.
• Fees: A 25% restocking fee will be charged based on the original item price. You are also responsible for the return shipping cost.
• Refund Amount: The refund will be for the original price, minus the 25% restocking fee and any original shipping costs, and will be credited back to your original payment method.
• Due to their personalized nature, customized products (such as dog collars) cannot be returned or exchanged unless there is a quality-related defect.

A：We sincerely apologize for any inconvenience. Please contact us at support@thebover.com within 7 days of receiving your order, and provide your order number along with photos of the issue. We will be happy to resolve the matter for you by sending a replacement or processing a full refund.

A: Care instructions vary by material. Please always check the specific care label attached to your garment. Generally, we recommend:

• Machine Washable items: Use a gentle, cold-water cycle and mild detergent. Tumble dry on low or air dry to preserve shape and quality.
• Wool or Delicate Blends: Hand wash in cold water and lay flat to dry.
• Leather Accessories: Wipe with a soft, damp cloth and condition occasionally to maintain suppleness.

A:We'd love to hear from you! For any questions not answered here, please email us atsupport@thebover.com. Our team strives to respond to all inquiries within 24-48 business hours.